Frequently Asked Questions and Solutions

1. Question: Why solar flowers don't work after some time of use？
    Answer:  After working for a period, if the solar lights are not functioning, it may be due to the following reasons:
1. The solar panel switch may not be completely turned on, preventing the lights from fully charging during the day. Please check if the solar panel switch is completely turned on.
2. Check if there is strong light near the solar flower lights. Intense light in the vicinity can affect the brightness of the lights at night.
3. If the above methods do not resolve the issue, please contact our customer service for replacement assistance.

2. Question: Why do the flower lights look too plastic？
    Answer: The materials used in the Flower Lamp are carefully selected for their durability and weather resistance. The plastic material can withstand the hot summer sun exposure, which can greatly reduce the occurrence of fading problems and can greatly improve the service life of the solar outdoor lights.

3. Question:  Why did the solar flower lights not work when I received it?

Answer: 1. The solar flower light has a built-in 600mah battery, which is fully charged with 80% before shipment. Due to the solar light in the transportation process, will lose a part of the power or run out of power, you need to receive the goods, during the day, turn on the switch in the solar light to charge, charge 6-8 hours, the night will be able to light up the lights!
2. Because this is a solar design, you need to avoid the bright light, block the solar panel, simulate the dark environment at night, so that the solar flower lights can light up. 3. If the solar flower light doesn't light up after trying the above 2 methods, you need to contact us, we will provide you with the latest alternatives in time.

4. Question: Why are the flower lights missing stakes？

Answer:  Please contact our NeporalOutdoor customer service and we will provide you with alternatives in a timely manner!