Returns & Refunds

30-Day Money-Back Guarantee for Any Reason

Products may be returned for a full refund for any reason within 30 days of the date of purchase. Please contact customer service once the item is delivered to the warehouse so the refund process will start.

* Returns must include all accessories

* Items must include original packaging

* For non-quality related warranty claims, the buyer is responsible for shipping costs

* For non-quality related warranty claims, Neporal refunds the cost of the product itself

* Returns may be rejected if items do not meet the above requirements

Note: If there is a problem with the product you purchased and apply for a return for a refund, please ensure that the gift is in good condition and returned together. If the gift cannot be returned due to the buyer's reasons, or is damaged or lost during the return, the seller shall not refuse the return of the transaction product. , but the corresponding price can be deducted from the transaction payment according to the gift value.

Replacement process:

If you find that the product is defective or missing parts after receiving the package, please contact customer service at rita.zhang@neporallighting.com and provide the following information:

Order number from online purchases made through Govee.
Buyer must provideclear photos containing:
① Outer package with SKU label

② Outer package with waybill information

③ Product quantity or defective product photos.